Bar Staff Training: Working in Licensed Premises

This course explains the licensing objectives and the key offences that bar staff must avoid, including selling to under-18s, proxy sales and serving people who are drunk. You will learn how to check ID, refuse a sale, spot vulnerability and drink spiking, manage conflict and work safely with glass, cellar gas and heavy loads. It is awareness training and does not replace practical training, your own competence or your employer's procedures.
Modules
5
Duration
About 45 minutes
Pass mark
80%
Assessment
10 questions from a bank of 18

Learning outcomes

  • ✓Explain the four licensing objectives and the roles of the designated premises supervisor and personal licence holders.
  • ✓Recognise the main alcohol sale offences, including sales to under-18s, proxy sales and serving people who are drunk.
  • ✓Apply an age verification policy such as Challenge 21 or Challenge 25 and check acceptable ID correctly.
  • ✓Refuse a sale politely and record it in a refusals log.
  • ✓Identify vulnerable customers and signs of drink spiking, and respond appropriately.
  • ✓Work safely with glass, cellar gas and manual handling tasks, and manage conflict calmly.

Course contents

  1. Module 1: Licensing Law and Your Role

    Video (5 scenes) · 2 lessons · 2 practice questions

  2. Module 2: Age Verification and Underage Sales

    Video (5 scenes) · 2 lessons · 3 practice questions

  3. Module 3: Drunkenness, Vulnerability and Drink Spiking

    Video (4 scenes) · 2 lessons · 2 practice questions

  4. Module 4: Managing Conflict Behind the Bar

    Video (4 scenes) · 2 lessons · 2 practice questions

  5. Module 5: Staying Safe Behind the Bar

    Video (4 scenes) · 2 lessons · 2 practice questions

  6. Final assessment & certificate