Health & Safety
Abrasive Wheels Safety
Understand the risks of abrasive wheels and the safe practices for storing, checking, mounting and using them.
4 modules 40 min
Catalogue
Workplace risks, safe systems of work and the law that protects people at work.
Health & Safety
Understand the risks of abrasive wheels and the safe practices for storing, checking, mounting and using them.
4 modules 40 min
Health & Safety
Learn a structured, blame-free approach to investigating accidents and incidents based on HSE guidance HSG245.
4 modules 45 min
Health & Safety
Understand how and why to report accidents, near misses and incidents, including what must be reported under RIDDOR.
4 modules 40 min
Health & Safety
Learn where asbestos may be found, why it is so dangerous and exactly what to do if you suspect it.
4 modules 45 min
Health & Safety
Learn how banksmen and vehicle marshallers guide reversing and manoeuvring vehicles safely, using clear signals and safe positions.
4 modules 35 min
Health & Safety
Serve alcohol legally and responsibly, check ID with confidence, protect vulnerable customers and stay safe behind the bar.
5 modules 45 min
Health & Safety
Learn who does what under the Construction (Design and Management) Regulations 2015 and how construction projects are planned, managed and monitored safely.
4 modules 45 min
Health & Safety
Understand the hidden dangers of compressed air and how to use air tools, hoses and blow guns safely.
3 modules 20 min
Health & Safety
Learn how to recognise hazardous substances at work and the controls that protect your health under COSHH.
5 modules 45 min
Health & Safety
Set up your screen, chair and desk safely and protect yourself from aches, strain and eye fatigue.
5 modules 35 min
Health & Safety
Drive for work more safely by planning journeys, managing fatigue and distraction, and knowing what to do when things go wrong.
4 modules 40 min
Health & Safety
Understand how flammable substances create fire and explosion risks at work and the controls DSEAR requires to prevent them.
4 modules 40 min
Health & Safety
Understand the health risks of workplace dust and the practical controls that keep it out of your lungs.
4 modules 40 min
Health & Safety
Recognise electrical hazards at work, carry out simple user checks and know what to do if something goes wrong.
4 modules 40 min
Health & Safety
Learn the core health and safety duties, hazards and habits that keep everyone safe at work.
4 modules 45 min
Health & Safety
Recognise eye hazards at work and learn how to choose, wear and care for eye protection, and what to do if something gets in your eye.
4 modules 35 min
Health & Safety
Recognise common workshop hazards and follow the everyday practices that keep you and your colleagues safe.
4 modules 45 min
Health & Safety
Learn how vibrating tools can damage your hands and arms, and how exposure is assessed, controlled and monitored.
4 modules 35 min
Health & Safety
Recognise the warning signs of aggression, calm tense situations safely and know what to do during and after an incident.
5 modules 40 min
Health & Safety
Understand your legal duties as a manager or supervisor and how to lead, plan and monitor health and safety in your team.
5 modules 50 min
Health & Safety
Stay safe, healthy and connected when you work from home or remotely.
5 modules 40 min
Health & Safety
Learn how hot work causes fires and injuries and the permit, fire watch and fume controls that keep it safe.
3 modules 20 min
Health & Safety
Learn when ladders and stepladders are the right choice and how to check, set up and use them safely.
4 modules 40 min
Health & Safety
Understand how legionella bacteria grow in water systems and the simple controls that prevent Legionnaires' disease.
4 modules 40 min
Health & Safety
Learn how safe lifts are planned, who does what, how accessories are chosen and checked, and when to stop a lift.
4 modules 40 min
Health & Safety
Learn why safe isolation matters and the steps that stop machinery and equipment being started or released while you work on it.
3 modules 20 min
Health & Safety
Understand what LOLER 1998 requires so lifting equipment is safe, properly examined and used in well-planned lifting operations.
4 modules 40 min
Health & Safety
Understand the risks of working alone and the practical steps that keep lone workers safe and supported.
5 modules 40 min
Health & Safety
Learn how to avoid, assess and reduce manual handling risks and use good technique to protect your back and body.
4 modules 40 min
Health & Safety
Learn to handle loads safely at work, with a focus on the particular risks of tyre and wheel work.
4 modules 40 min
Health & Safety
Understand how workplace noise damages hearing, the legal action values, and how to protect your hearing at work.
4 modules 40 min
Health & Safety
Understand how permit-to-work systems control high-risk, non-routine work and the part you play in making them work.
4 modules 45 min
Health & Safety
Learn when PPE is needed, how to choose, wear and look after it, and what the law expects from you and your employer.
4 modules 40 min
Health & Safety
Understand how portable electrical equipment is kept safe through user checks, formal visual inspections and risk-based testing.
4 modules 40 min
Health & Safety
Understand what the Provision and Use of Work Equipment Regulations 1998 require and how to use work equipment safely.
4 modules 40 min
Health & Safety
Understand when RPE is needed, how to choose and fit it, and how to check and look after it so it protects your lungs.
4 modules 40 min
Health & Safety
Learn how to identify hazards, evaluate risks and choose sensible controls using HSE's five-step approach.
4 modules 45 min
Health & Safety
Understand what causes slips, trips and falls at work and the simple, everyday actions that prevent them.
4 modules 35 min
Health & Safety
Clean up blood, vomit, urine and faeces safely using a body fluid spill kit, and know what to do after a needlestick or splash.
5 modules 35 min
Health & Safety
Choose the right spill kit and respond safely to chemical and oil spills while protecting people, drains and the environment.
5 modules 35 min
Health & Safety
A short introduction to the Building Safety Act 2022, the Building Safety Regulator and the new duties for higher-risk buildings.
3 modules 20 min
Health & Safety
Understand what counts as work at height and how planning, the right equipment and safe behaviour prevent falls.
4 modules 45 min
Health & Safety
Recognise confined spaces, understand their hidden dangers and know the controls that must be in place before anyone goes in.
4 modules 40 min
Fire awareness, prevention, fire wardens and emergency evacuation.
Fire Safety
Understand how fires start and spread, how to prevent them and exactly what to do if a fire breaks out at work.
5 modules 40 min
Fire Safety
Understand why fire is so dangerous in care settings and how everyday actions keep residents and people you support safe.
4 modules 40 min
Fire Safety
Learn why construction sites are at high risk of fire and the site controls that prevent fires and protect everyone on site.
4 modules 40 min
Fire Safety
Learn the fire risks found in schools and colleges and how staff keep pupils safe, from prevention to roll call.
4 modules 40 min
Fire Safety
Learn the classes of fire, which extinguisher to use on each, and how to decide whether to fight a fire or get out.
4 modules 35 min
Fire Safety
Prepare to act as a fire warden in a care home or hospital, from daily checks to leading progressive horizontal evacuation.
4 modules 45 min
Fire Safety
Prepare for the site fire marshal role, from daily inspections and hot work checks to evacuating a large, changing site.
4 modules 40 min
Fire Safety
Understand the fire warden role in schools and colleges, from routine checks to sweeping buildings and supporting roll call.
4 modules 40 min
Fire Safety
Prepare for your role as a fire warden or fire marshal, from everyday checks to leading a safe evacuation.
4 modules 45 min
Fire Safety
A short guide for responsible persons and building managers to the duties for multi-occupied residential buildings in England.
3 modules 20 min
Awareness and refresher courses for first aid, medical conditions and medication.
First Aid & Medical
Recognise allergic reactions and anaphylaxis, act fast with an adrenaline auto-injector and help keep children and the people you care for safe.
4 modules 40 min
First Aid & Medical
Recognise asthma symptoms and attacks, understand inhalers and spacers, and know how to respond in line with NHS and Asthma + Lung UK advice.
4 modules 40 min
First Aid & Medical
A short refresher on recognising cardiac arrest, giving adult CPR and using a defibrillator, in line with mainstream UK guidance.
3 modules 20 min
First Aid & Medical
Understand type 1 and type 2 diabetes and learn how to recognise and respond to hypos, high blood glucose and emergencies in schools and care settings.
4 modules 40 min
First Aid & Medical
An annual refresher for Emergency First Aid at Work first aiders, covering the life-saving priorities and common injuries you are trained to manage.
5 modules 40 min
First Aid & Medical
Understand what Entonox is, when it should not be used, and how to handle, store and use the cylinders safely.
4 modules 40 min
First Aid & Medical
Learn what epilepsy is, how to recognise different seizures and how to give safe seizure first aid in schools and care settings.
4 modules 40 min
First Aid & Medical
Understand the role of a first aid appointed person: taking charge of first aid arrangements, the first aid box, calling the emergency services and keeping records.
4 modules 35 min
First Aid & Medical
An annual refresher for qualified First Aid at Work first aiders, revisiting the priorities, techniques and records you rely on in an emergency.
5 modules 50 min
First Aid & Medical
A guide for managers on assessing first aid needs, providing the right people and equipment, recording first aid and reporting under RIDDOR.
4 modules 40 min
First Aid & Medical
Understand the principles of safe medicines support in care homes and home care, from consent and the six rights to records, storage and errors.
4 modules 45 min
First Aid & Medical
Learn how schools in England manage pupils' medicines safely, from consent and healthcare plans to storage, records, trips and errors.
4 modules 40 min
First Aid & Medical
Refresh your knowledge of first aid for babies and children, from CPR and choking to seizures, meningitis, allergies and recording incidents.
5 modules 50 min
First Aid & Medical
Prevent sharps injuries, dispose of sharps safely and know exactly what to do after a needlestick or sharps injury.
4 modules 40 min
Food hygiene, allergens, HACCP and safe food handling.
Food Safety & Hygiene
Understand food allergies, the 14 major allergens, UK allergen labelling law and how to serve allergic customers safely.
5 modules 50 min
Food Safety & Hygiene
Essential food hygiene for staff in low-risk roles who serve, carry, clean around or handle wrapped food.
4 modules 45 min
Food Safety & Hygiene
Core food hygiene for food handlers who prepare, cook and serve open food in catering, care and retail.
5 modules 80 min
Food Safety & Hygiene
Supervisor-level food safety: the law, HACCP, microbiology, contamination, temperature control and leading a safe team.
5 modules 75 min
Food Safety & Hygiene
Understand how HACCP keeps food safe and the part you play in following your business's food safety plan.
5 modules 45 min
Food Safety & Hygiene
Learn how supervisors and managers develop, implement and maintain a HACCP-based food safety plan.
5 modules 60 min
Food Safety & Hygiene
Learn which businesses must show calories on menus in England, what to display and how to keep the information accurate.
3 modules 20 min
Safeguarding, care practice and training for schools and care settings.
Care, Education & Safeguarding
Apply the Mental Capacity Act 2005 to support people to make their own decisions, assess capacity fairly and act in a person's best interests.
4 modules 50 min
Care, Education & Safeguarding
Learn the knowledge behind the 15 Care Certificate standards for new health and social care workers in England.
5 modules 60 min
Care, Education & Safeguarding
Recognise child sexual and criminal exploitation, including county lines and trafficking, and know how to respond and report.
4 modules 45 min
Care, Education & Safeguarding
Make it easy for people to complain, respond openly and fairly, and use complaints to improve care.
3 modules 20 min
Care, Education & Safeguarding
Understand what dementia is, how it can affect people, and how to communicate and support people living with dementia with dignity and respect.
4 modules 40 min
Care, Education & Safeguarding
Build on dementia awareness with person-centred care practice, from recognising delirium and pain to dignified daily care, the Mental Capacity Act and end-of-life care.
5 modules 50 min
Care, Education & Safeguarding
Understand when care amounts to a deprivation of liberty and how the Deprivation of Liberty Safeguards protect people in care homes and hospitals.
4 modules 45 min
Care, Education & Safeguarding
Understand how to support people in care to eat and drink well, spot malnutrition and dehydration early, and follow texture-modified diet advice safely.
4 modules 45 min
Care, Education & Safeguarding
Understand female genital mutilation as illegal child abuse, recognise risk and signs, and know your duties to report.
4 modules 40 min
Care, Education & Safeguarding
Learn how infections spread and the standard and extra precautions that keep people safe in health and social care settings.
5 modules 50 min
Care, Education & Safeguarding
Understand Keeping Children Safe in Education and your part in protecting every pupil and student in your school or college.
5 modules 50 min
Care, Education & Safeguarding
Understand online risks to children, respond to incidents such as sextortion and nude image sharing, and help children and parents stay safe online.
4 modules 45 min
Care, Education & Safeguarding
Learn how to move and handle people safely, respectfully and in line with the law, using individual assessments and the right equipment.
5 modules 50 min
Care, Education & Safeguarding
Learn why mouth care matters and how to support people in care settings to keep their teeth, gums and dentures clean, comfortable and healthy.
4 modules 40 min
Care, Education & Safeguarding
Recognise abuse and neglect of adults at risk and know how to respond, report and record concerns in line with the Care Act 2014.
5 modules 50 min
Care, Education & Safeguarding
Build the knowledge and confidence to recognise, respond to, record and report concerns about children you work with regularly.
5 modules 55 min
Care, Education & Safeguarding
Lead safeguarding with confidence: multi-agency arrangements, referrals, child protection processes, records, supervision and escalation.
5 modules 60 min
Care, Education & Safeguarding
Recruit staff and volunteers in a way that deters, identifies and rejects people who may pose a risk to children.
5 modules 50 min
Care, Education & Safeguarding
Lead safe, well-run educational visits as a headteacher, governor or Educational Visits Coordinator.
5 modules 45 min
Care, Education & Safeguarding
Plan and run safe, enjoyable school trips as a visit leader, teacher or member of support staff.
5 modules 45 min
Care, Education & Safeguarding
Understand the Prevent duty, recognise when someone may be at risk of radicalisation, and know how to share concerns proportionately.
4 modules 45 min
Respectful workplaces, equality, mental health and employee wellbeing.
HR & Wellbeing
Understand autism, how autistic people may experience communication, sensory input and change, and how to support autistic colleagues and customers.
4 modules 40 min
HR & Wellbeing
Recognise bullying and harassment at work, understand your rights, and know what to do if it happens to you or someone else.
4 modules 40 min
HR & Wellbeing
Prevent, spot and respond to bullying and harassment in your team, fairly, promptly and in line with UK law.
4 modules 50 min
HR & Wellbeing
Prepare for and run fair, evidence-based appraisals that motivate people and support their development.
3 modules 20 min
HR & Wellbeing
Understand disability, the Equality Act 2010 and reasonable adjustments, and learn practical ways to make your workplace inclusive.
4 modules 40 min
HR & Wellbeing
Handle disciplinary and grievance matters fairly, consistently and in line with the Acas Code of Practice.
3 modules 20 min
HR & Wellbeing
Understand domestic abuse, recognise possible signs at work and know how to respond safely and supportively.
4 modules 40 min
HR & Wellbeing
Understand how drugs, alcohol and some medicines affect safety at work, what the law and workplace policies require, and how to get or offer support.
4 modules 40 min
HR & Wellbeing
Recruit fairly and lawfully, from job analysis and inclusive adverts to structured interviews, right to work checks and offers.
3 modules 25 min
HR & Wellbeing
Work productively, stay connected and look after your wellbeing when working from home or in a hybrid pattern.
4 modules 35 min
HR & Wellbeing
Understand your rights and responsibilities under the Equality Act 2010 and help build a workplace where everyone can belong.
4 modules 45 min
HR & Wellbeing
Understand gender identity and expression, the relevant UK law and how to treat every colleague with dignity and respect.
4 modules 45 min
HR & Wellbeing
A practical overview of the key employment rules, policies and wellbeing support every member of staff should know.
5 modules 45 min
HR & Wellbeing
Understand anxiety, recognise its signs and learn practical techniques to manage it, seek help and support colleagues.
4 modules 40 min
HR & Wellbeing
Set new starters up to succeed with clear expectations, regular reviews and fair decisions at the end of probation.
3 modules 20 min
HR & Wellbeing
Understand the menopause, how it can affect people at work and what practical support makes a real difference.
4 modules 40 min
HR & Wellbeing
Understand mental health, recognise when you or a colleague may be struggling, and know where to find support at work and beyond.
4 modules 40 min
HR & Wellbeing
Understand the emotional demands of care work and learn practical ways to protect your own mental health and support colleagues.
5 modules 45 min
HR & Wellbeing
Practical skills for managers to support team wellbeing, manage work-related stress and respond well when someone is struggling.
4 modules 45 min
HR & Wellbeing
Understand the mental health pressures of construction work, spot when a mate is struggling and know how to get help on and off site.
4 modules 40 min
HR & Wellbeing
Recognise the pressures on school and college staff, support colleagues who are struggling and look after your own mental health.
4 modules 40 min
HR & Wellbeing
Learn what neurodiversity means, how common neurotypes can shape people's experience of work, and how to make your workplace more inclusive.
4 modules 40 min
HR & Wellbeing
Know the health and safety protections and employment rights for people who are pregnant, have recently given birth or are breastfeeding.
4 modules 40 min
HR & Wellbeing
Help new starters settle in quickly, safely and confidently with a well-planned, inclusive onboarding experience.
4 modules 40 min
HR & Wellbeing
Understand, recognise and help prevent sexual harassment at work, and know how to report it and get support.
5 modules 45 min
HR & Wellbeing
Plan and manage a confident, well-supported return to work after sickness, parental leave, a career break or other time away.
4 modules 40 min
HR & Wellbeing
Carry out right to work checks correctly, consistently and on time to protect your organisation and treat every candidate fairly.
3 modules 20 min
HR & Wellbeing
Understand your role as a manager in preventing sexual harassment and responding well when someone raises a concern.
3 modules 25 min
HR & Wellbeing
Learn what stress is, how to spot it, what causes it at work and practical ways to manage it and get support.
5 modules 40 min
HR & Wellbeing
Learn to recognise when someone may be struggling, ask directly about suicide, keep them safe and help them find support.
4 modules 45 min
HR & Wellbeing
Learn what unconscious bias is, how it shows up in everyday work and practical ways to reduce its impact.
4 modules 40 min
HR & Wellbeing
Reduce the impact of bias on the people decisions you make, from recruitment and work allocation to performance, promotion and pay.
4 modules 50 min
HR & Wellbeing
Learn how to keep young workers safe, supported and fairly treated, from risk assessment and working time limits to supervision and safeguarding.
4 modules 40 min
Financial crime, ethics, consumer law, sustainability and corporate governance.
Business Compliance
Understand how to carry out pre-employment checks lawfully, fairly and consistently in the UK.
4 modules 45 min
Business Compliance
Learn what ISO management system standards are, how certification works and the part you play.
4 modules 40 min
Business Compliance
Understand how SSIP-recognised health and safety assessments work and how to achieve and keep them.
4 modules 35 min
Business Compliance
Understand the Bribery Act 2010 and how to recognise, refuse and report bribery in everyday business.
4 modules 40 min
Business Compliance
Learn how money laundering and terrorist financing work, how to spot the warning signs and how to report suspicions correctly.
4 modules 45 min
Business Compliance
Understand the new legal duties on social landlords in England to tackle emergency hazards and damp and mould quickly and keep residents informed.
3 modules 20 min
Business Compliance
Know how to respond calmly and safely to bomb threats, suspicious items and weapons attacks at work.
4 modules 40 min
Business Compliance
A practical overview of the main compliance rules every UK employee needs to know, and how to speak up when something feels wrong.
4 modules 45 min
Business Compliance
Understand the basics of UK competition law and how to avoid anti-competitive behaviour at work.
3 modules 20 min
Business Compliance
Understand customers' rights when they buy apps, downloads, streaming, games and other digital content.
4 modules 40 min
Business Compliance
Understand customers' legal rights when they buy goods, and handle faulty items, returns and complaints fairly.
4 modules 40 min
Business Compliance
Understand customers' legal rights when we provide services, from installation and repairs to fittings and alterations.
4 modules 40 min
Business Compliance
Understand what CSR and ESG mean, why they matter, and how your everyday choices help your organisation act responsibly.
4 modules 40 min
Business Compliance
Learn where energy is wasted at work and the simple habits that cut costs and carbon emissions.
4 modules 35 min
Business Compliance
Understand the environmental impacts of your work and the everyday actions that prevent pollution and protect nature.
4 modules 40 min
Business Compliance
Learn what a code of conduct means for your everyday work and how to make sound ethical decisions.
3 modules 20 min
Business Compliance
Learn how fraud works, how to spot common scams and internal fraud, and how to stop and report it.
4 modules 40 min
Business Compliance
Recognise freedom of information requests and know how public authorities must handle them.
3 modules 20 min
Business Compliance
Make a great first impression while keeping visitors, colleagues and information safe at reception.
4 modules 40 min
Business Compliance
Learn how to select, brief, supervise and review contractors so work on your premises is done safely.
4 modules 45 min
Business Compliance
Understand what modern slavery is, how to spot the signs and how to report concerns safely.
4 modules 40 min
Business Compliance
Understand the Criminal Finances Act 2017 corporate offences and how to spot and report attempts to facilitate tax evasion.
3 modules 20 min
Business Compliance
Build the everyday habits that make you reliable, respected and trusted at work.
4 modules 40 min
Business Compliance
Use social media confidently and safely while protecting yourself, your colleagues and the organisation.
4 modules 40 min
Business Compliance
Learn how to choose, check and manage suppliers responsibly, and how to keep the supply chain resilient when things go wrong.
4 modules 45 min
Business Compliance
Understand the EU's risk-based AI law, why it can apply to UK businesses, and how to use AI tools responsibly at work.
4 modules 45 min
Business Compliance
Learn how to reduce, separate and handle business waste legally and safely, from everyday recycling to hazardous waste.
4 modules 40 min
Business Compliance
Learn how to raise concerns about wrongdoing safely and how the law protects people who speak up.
4 modules 40 min
Data protection, cyber security, AI and everyday technology skills.
Data, Cyber & Technology
Understand how search engines work, find what you need faster and judge whether the results you find can be trusted.
3 modules 20 min
Data, Cyber & Technology
Learn to spot phishing, protect your accounts and devices, and report incidents quickly to keep your organisation safe.
5 modules 40 min
Data, Cyber & Technology
Lead EU GDPR compliance across entities: governance, DPIAs, DPOs, joint controllers, transfers, lead authorities and enforcement.
5 modules 60 min
Data, Cyber & Technology
Understand the EU General Data Protection Regulation and what it means for organisations serving people in the EU.
5 modules 50 min
Data, Cyber & Technology
Learn how to handle personal data lawfully, securely and confidently under UK data protection law.
5 modules 45 min
Data, Cyber & Technology
Lead data protection with confidence: governance, DPIAs, contracts, transfers, breaches and enforcement under UK law.
5 modules 60 min
Data, Cyber & Technology
Protect pupil, parent and staff data in schools and colleges, while sharing confidently to keep children safe.
5 modules 50 min
Data, Cyber & Technology
Get confident with workbooks, formulas, sorting, charts and printing so you can build tidy, reliable spreadsheets at work.
3 modules 25 min
Data, Cyber & Technology
Manage your inbox, send clear professional emails, schedule meetings and spot phishing with confidence in Outlook.
3 modules 20 min
Data, Cyber & Technology
Build clear, simple and accessible presentations in PowerPoint, and deliver them confidently with speaker notes and presenter view.
3 modules 25 min
Data, Cyber & Technology
Create clear, well-structured and accessible documents in Word, then review, export and share them with confidence.
3 modules 25 min
Data, Cyber & Technology
Learn how to handle payment card details safely, in person, online and over the phone, and what to do if something looks wrong.
3 modules 20 min
Data, Cyber & Technology
Understand how existing UK law applies to AI, from data protection and equality to consumer protection, copyright and contracts.
3 modules 22 min
Data, Cyber & Technology
Use AI tools productively and safely at work by following your organisation's policy, protecting data and keeping humans accountable.
3 modules 20 min
Data, Cyber & Technology
Learn how generative AI works, how to write clear prompts and how to check what it produces before you rely on it.
3 modules 20 min
Data, Cyber & Technology
Recognise the main risks of using AI at work, from inaccuracy and bias to data leakage, fraud and over-reliance, and how to manage them.
3 modules 22 min
Data, Cyber & Technology
A plain-English introduction to artificial intelligence, what it can and cannot do, and how to use it responsibly at work.
3 modules 20 min
Data, Cyber & Technology
Get comfortable with Windows 11, from the Start menu and File Explorer to shortcuts, updates and staying secure.
3 modules 20 min
Communication, leadership, personal effectiveness and management skills.
Soft Skills & Leadership
Listen to understand, not just to reply, in person, online and in conflict.
3 modules 20 min
Soft Skills & Leadership
Understand what good leadership looks like and how to start leading people well.
3 modules 20 min
Soft Skills & Leadership
Understand anger, spot your triggers and early warning signs, and use practical techniques to stay calm and express yourself assertively.
3 modules 20 min
Soft Skills & Leadership
Use coaching conversations and mentoring relationships to help others learn and grow.
3 modules 20 min
Soft Skills & Leadership
Communicate clearly and inclusively in person, on calls and in writing.
3 modules 20 min
Soft Skills & Leadership
Handle complaints fairly and promptly, and use them to improve your service.
5 modules 40 min
Soft Skills & Leadership
Build realistic, everyday confidence at work through evidence, practice, preparation and assertive communication.
3 modules 20 min
Soft Skills & Leadership
Spot workplace conflict early and resolve it through fair, constructive conversations.
5 modules 40 min
Soft Skills & Leadership
Practical techniques to generate fresh ideas, build on them together and test them quickly.
3 modules 20 min
Soft Skills & Leadership
Question assumptions, weigh evidence and reach conclusions you can explain and defend.
3 modules 20 min
Soft Skills & Leadership
Deliver friendly, reliable and inclusive service in person, by phone and online.
5 modules 40 min
Soft Skills & Leadership
Prepare for and deliver difficult news at work clearly, honestly and with compassion.
3 modules 20 min
Soft Skills & Leadership
Make sound, timely decisions, avoid common biases and explain and own the choices you make.
3 modules 20 min
Soft Skills & Leadership
Plan, run and follow up meetings that are worth everyone's time.
3 modules 20 min
Soft Skills & Leadership
Learn practical ways to recognise, understand and manage emotions in yourself and others at work.
3 modules 20 min
Soft Skills & Leadership
Give feedback that helps people improve, and take feedback on board without getting defensive.
3 modules 20 min
Soft Skills & Leadership
Explore how beliefs about ability shape learning, and practical ways to grow through effort, strategy, feedback and help.
3 modules 20 min
Soft Skills & Leadership
Lead remote and hybrid teams with clear expectations, good communication and trust.
3 modules 20 min
Soft Skills & Leadership
Lead your team through change with honesty, involvement and care.
3 modules 20 min
Soft Skills & Leadership
Learn what mindfulness is, try simple practices and find practical ways to use it during your working day.
3 modules 20 min
Soft Skills & Leadership
Simple, practical ways to organise your tasks, information and workspace, plan ahead and hand over work smoothly.
3 modules 20 min
Soft Skills & Leadership
Build realistic optimism by noticing unhelpful thinking patterns, reframing them and supporting colleagues without dismissing their feelings.
3 modules 20 min
Soft Skills & Leadership
Plan, design and deliver clear, accessible presentations in person and online.
3 modules 25 min
Soft Skills & Leadership
A practical, step-by-step approach to defining problems, finding root causes and fixing them for good.
3 modules 20 min
Soft Skills & Leadership
Learn the basics of planning, running and closing a successful project.
3 modules 20 min
Soft Skills & Leadership
Learn how to recognise colleagues in ways that are specific, timely, sincere and fair, so that everyone feels their contribution counts.
3 modules 20 min
Soft Skills & Leadership
Understand your skills and contribution, talk about them with confidence, and ask for the development and recognition you deserve.
3 modules 20 min
Soft Skills & Leadership
Understand what resilience really is, what supports it and how to recover from setbacks, support others and get help when you need it.
4 modules 40 min
Soft Skills & Leadership
Understand common reactions to workplace change and learn practical ways to adapt, stay informed and look after yourself and colleagues.
3 modules 20 min
Soft Skills & Leadership
Learn how to set clear, SMART goals, break them into steps, align them with your team and review and celebrate progress.
3 modules 20 min
Soft Skills & Leadership
Manage nerves and speak up clearly and with confidence at work.
3 modules 20 min
Soft Skills & Leadership
Build the everyday skills that help teams work well together, from shared goals and trust to handling disagreement and working in hybrid teams.
3 modules 20 min
Soft Skills & Leadership
Practical ways to understand where your time goes, prioritise well, plan and focus, handle interruptions and avoid overwork.
4 modules 40 min
Soft Skills & Leadership
Explore how personality differences shape the way people work, and learn to use personality insights respectfully without stereotyping.
4 modules 40 min
Soft Skills & Leadership
Understand the barriers women can face in reaching leadership, the law that protects fairness at work, and practical steps everyone can take to make leadership more inclusive.
4 modules 45 min
Soft Skills & Leadership
Write clear, courteous and secure work emails that get read and acted on.
3 modules 20 min
Support for life events, wellbeing and personal challenges.
Employee Assistance
Practical, reassuring support for the changes that come with a new baby, from sleep and relationships to wellbeing and returning to work.
3 modules 20 min
Employee Assistance
Find out what counselling is, how it works, how to access it through an EAP or the NHS, and what to expect from a first session.
3 modules 20 min
Employee Assistance
Practical steps to build a budget, track spending, prioritise debts and find free, impartial money advice.
3 modules 20 min
Employee Assistance
Gentle, practical support for coping with bereavement, understanding grief, returning to work and supporting a grieving colleague.
3 modules 20 min
Employee Assistance
Compassionate, practical support for coping with separation or divorce, from first steps and co-parenting to looking after yourself at work.
3 modules 20 min
Employee Assistance
Practical support for balancing work and family life, including childcare planning, your key rights and avoiding burnout.
3 modules 20 min
Employee Assistance
Practical, compassionate support for parents and carers of teenagers, from communication and boundaries to recognising when a young person is struggling.
3 modules 20 min
Employee Assistance
Understand how change affects us and learn practical, compassionate ways to cope, seek support and grow at your own pace.
3 modules 20 min
Employee Assistance
Plan and have a conversation with your employer about personal challenges, know how your information should be handled and where else to turn.
3 modules 20 min
Marketing fundamentals, brand, channels, content, analysis and planning.
Marketing
Define what your brand stands for, write a clear value proposition and keep your claims honest.
3 modules 20 min
Marketing
Build a practical marketing plan that links to business goals and that your team will actually use.
3 modules 20 min
Marketing
Plan, create and measure useful content that attracts and keeps the right audience for your business.
3 modules 20 min
Marketing
Use research, data and simple analysis tools to make better marketing decisions.
3 modules 20 min
Marketing
Learn what marketing really is, how the marketing mix works and how to market honestly and legally in the UK.
3 modules 20 min
Marketing
Understand the main marketing channels, the rules that apply to them and how to choose and combine them.
3 modules 20 min