Consumer Rights for Retailers: Digital Content
This course explains the rights consumers have when they buy digital content, such as downloads, apps, games, e-books and streaming, under the Consumer Rights Act 2015. You will learn the standards digital content must meet, the remedies available when it goes wrong, and what happens if faulty content damages a customer's device. You will also learn how the 14-day cancellation right works for digital content and the rules on subscriptions, fair terms and reviews.
- Modules
- 4
- Duration
- About 40 minutes
- Pass mark
- 80%
- Assessment
- 10 questions from a bank of 16
Learning outcomes
- ✓Explain what counts as digital content and when the Consumer Rights Act 2015 digital content rules apply.
- ✓Describe the standards digital content must meet: satisfactory quality, fitness for purpose and matching its description.
- ✓Identify the remedies for faulty digital content, including repair or replacement, price reduction and compensation for damage to devices.
- ✓Apply the 14-day cancellation right for digital content bought at a distance, including when it is lost.
- ✓Recognise the requirements for fair terms, clear subscriptions and genuine reviews.
Course contents
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Module 1: Digital content and the standards it must meet
Video (4 scenes) · 2 lessons · 3 practice questions
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Module 2: Remedies for faulty digital content
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 3: Cancelling digital content bought at a distance
Video (4 scenes) · 2 lessons · 3 practice questions
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Module 4: Subscriptions, fair terms and genuine reviews
Video (4 scenes) · 2 lessons · 2 practice questions
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Final assessment & certificate