Consumer Rights for Retailers: Goods
This course explains the rights consumers have when they buy goods from your business under the Consumer Rights Act 2015. You will learn what the law expects of the goods we sell, which remedies apply when something goes wrong and when, and how the 14-day cancellation right works for online, phone and doorstep sales. You will also learn how to handle returns and complaints fairly, confidently and lawfully.
- Modules
- 4
- Duration
- About 40 minutes
- Pass mark
- 80%
- Assessment
- 10 questions from a bank of 16
Learning outcomes
- ✓Explain the standards goods must meet under the Consumer Rights Act 2015, including satisfactory quality, fitness for purpose and matching their description.
- ✓Identify which remedy applies to a faulty item: the short-term right to reject, repair or replacement, or a price reduction or final right to reject.
- ✓Apply the six-month presumption correctly when a customer reports a fault.
- ✓Describe the 14-day cancellation right for online, phone and off-premises sales and its main exceptions.
- ✓Handle returns and complaints fairly, without misleading customers about their statutory rights.
Course contents
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Module 1: What the law expects of the goods we sell
Video (4 scenes) · 2 lessons · 3 practice questions
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Module 2: Remedies when goods are faulty
Video (5 scenes) · 2 lessons · 3 practice questions
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Module 3: The six-month presumption and fair fault handling
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 4: Online sales, cancellations, returns and complaints
Video (4 scenes) · 2 lessons · 3 practice questions
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Final assessment & certificate