Consumer Rights for Retailers: Services
This course explains the rights consumers have when a business provides them with a service under the Consumer Rights Act 2015. You will learn the standards services must meet, the remedies available when a service goes wrong, and how the rules on unfair contract terms protect customers. You will also learn how the 14-day cancellation right works for services sold at a distance and how to handle service complaints well.
- Modules
- 4
- Duration
- About 40 minutes
- Pass mark
- 80%
- Assessment
- 10 questions from a bank of 16
Learning outcomes
- ✓Describe the standards services must meet under the Consumer Rights Act 2015: reasonable care and skill, binding information, a reasonable price and a reasonable time.
- ✓Identify the remedies for services that fall short: repeat performance and price reduction.
- ✓Recognise contract terms and notices that may be unfair or cannot be relied on under Part 2 of the Act.
- ✓Apply the 14-day cancellation right for services sold at a distance or off-premises, including when a customer asks for work to start early.
- ✓Handle service complaints fairly, accurately and in line with our process.
Course contents
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Module 1: What the law expects of the services we provide
Video (4 scenes) · 2 lessons · 3 practice questions
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Module 2: Remedies when a service goes wrong
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 3: Unfair terms and notices
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 4: Cancelling services and handling complaints
Video (4 scenes) · 2 lessons · 3 practice questions
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Final assessment & certificate