Professionalism in the Workplace
Professionalism is about how you work, not just what you do. This course covers reliability and accountability, clear communication in person, in writing and online, and appropriate appearance and conduct. You will also explore respect and inclusion, managing conflict, keeping information confidential, managing your time and handling mistakes honestly.
- Modules
- 4
- Duration
- About 40 minutes
- Pass mark
- 80%
- Assessment
- 10 questions from a bank of 17
Learning outcomes
- ✓Demonstrate reliability and accountability in your day-to-day work.
- ✓Communicate clearly and courteously in person, in writing and online.
- ✓Apply your organisation's standards on appearance and conduct.
- ✓Treat colleagues and customers with respect and contribute to an inclusive workplace.
- ✓Manage disagreements constructively and protect confidential information.
- ✓Plan your time effectively and handle mistakes openly and responsibly.
Course contents
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Module 1: Reliability, accountability and time management
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 2: Communication, appearance and conduct
Video (4 scenes) · 2 lessons · 3 practice questions
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Module 3: Respect, inclusion and managing conflict
Video (5 scenes) · 2 lessons · 2 practice questions
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Module 4: Confidentiality and handling mistakes
Video (4 scenes) · 2 lessons · 2 practice questions
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Final assessment & certificate