Active Listening
Explore the different levels of listening and the practical skills that help people feel heard. Practise open questions, paraphrasing, summarising, reflecting feelings and using silence, and learn how to listen well in virtual meetings and during disagreements.
- Modules
- 3
- Duration
- About 20 minutes
- Pass mark
- 80%
- Assessment
- 8 questions from a bank of 12
Learning outcomes
- ✓Distinguish between different levels of listening
- ✓Give someone your full attention and show that you are listening
- ✓Use open questions, paraphrasing, summarising and reflecting feelings
- ✓Use silence and avoid interrupting, judging or planning your reply
- ✓Apply active listening in virtual meetings and when resolving conflict
Course contents
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Module 1: Levels of listening and full attention
Video (4 scenes) · 1 lessons · 2 practice questions
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Module 2: Core listening skills
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 3: Listening online and in conflict
Video (3 scenes) · 1 lessons · 2 practice questions
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Final assessment & certificate