Soft Skills & Leadership
Active Listening
Listen to understand, not just to reply, in person, online and in conflict.
3 modules 20 min
Soft Skills & Leadership
Communication, leadership, personal effectiveness and management skills.
Bundles from £4.00 per user a year
36 courses
Soft Skills & Leadership
An Introduction to Leadership
Understand what good leadership looks like and how to start leading people well.
3 modules 20 min
Soft Skills & Leadership
Anger Management
Understand anger, spot your triggers and early warning signs, and use practical techniques to stay calm and express yourself assertively.
3 modules 20 min
Soft Skills & Leadership
Coaching & Mentoring
Use coaching conversations and mentoring relationships to help others learn and grow.
3 modules 20 min
Soft Skills & Leadership
Communication Skills
Communicate clearly and inclusively in person, on calls and in writing.
3 modules 20 min
Soft Skills & Leadership
Complaint Handling
Handle complaints fairly and promptly, and use them to improve your service.
5 modules 40 min
Soft Skills & Leadership
Confidence Building
Build realistic, everyday confidence at work through evidence, practice, preparation and assertive communication.
3 modules 20 min
Soft Skills & Leadership
Conflict Resolution
Spot workplace conflict early and resolve it through fair, constructive conversations.
5 modules 40 min
Soft Skills & Leadership
Creative Thinking
Practical techniques to generate fresh ideas, build on them together and test them quickly.
3 modules 20 min
Soft Skills & Leadership
Critical Thinking
Question assumptions, weigh evidence and reach conclusions you can explain and defend.
3 modules 20 min
Soft Skills & Leadership
Customer Service
Deliver friendly, reliable and inclusive service in person, by phone and online.
5 modules 40 min
Soft Skills & Leadership
Delivering Bad News
Prepare for and deliver difficult news at work clearly, honestly and with compassion.
3 modules 20 min
Soft Skills & Leadership
Effective Decision Making
Make sound, timely decisions, avoid common biases and explain and own the choices you make.
3 modules 20 min
Soft Skills & Leadership
Effective Meetings
Plan, run and follow up meetings that are worth everyone's time.
3 modules 20 min
Soft Skills & Leadership
Emotional Intelligence
Learn practical ways to recognise, understand and manage emotions in yourself and others at work.
3 modules 20 min
Soft Skills & Leadership
Giving & Receiving Feedback
Give feedback that helps people improve, and take feedback on board without getting defensive.
3 modules 20 min
Soft Skills & Leadership
Growth Mindset
Explore how beliefs about ability shape learning, and practical ways to grow through effort, strategy, feedback and help.
3 modules 20 min
Soft Skills & Leadership
Managing a Remote Team
Lead remote and hybrid teams with clear expectations, good communication and trust.
3 modules 20 min
Soft Skills & Leadership
Managing Change: For Managers
Lead your team through change with honesty, involvement and care.
3 modules 20 min
Soft Skills & Leadership
Mindfulness
Learn what mindfulness is, try simple practices and find practical ways to use it during your working day.
3 modules 20 min
Soft Skills & Leadership
Organisational Skills
Simple, practical ways to organise your tasks, information and workspace, plan ahead and hand over work smoothly.
3 modules 20 min
Soft Skills & Leadership
Positive Thinking
Build realistic optimism by noticing unhelpful thinking patterns, reframing them and supporting colleagues without dismissing their feelings.
3 modules 20 min
Soft Skills & Leadership
Presentation Skills
Plan, design and deliver clear, accessible presentations in person and online.
3 modules 25 min
Soft Skills & Leadership
Problem Solving
A practical, step-by-step approach to defining problems, finding root causes and fixing them for good.
3 modules 20 min
Soft Skills & Leadership
Project Management Essentials
Learn the basics of planning, running and closing a successful project.
3 modules 20 min
Soft Skills & Leadership
Recognising the Value of Your Team
Learn how to recognise colleagues in ways that are specific, timely, sincere and fair, so that everyone feels their contribution counts.
3 modules 20 min
Soft Skills & Leadership
Recognising Your Value
Understand your skills and contribution, talk about them with confidence, and ask for the development and recognition you deserve.
3 modules 20 min
Soft Skills & Leadership
Resilience
Understand what resilience really is, what supports it and how to recover from setbacks, support others and get help when you need it.
4 modules 40 min
Soft Skills & Leadership
Responding to Change
Understand common reactions to workplace change and learn practical ways to adapt, stay informed and look after yourself and colleagues.
3 modules 20 min
Soft Skills & Leadership
Setting Goals
Learn how to set clear, SMART goals, break them into steps, align them with your team and review and celebrate progress.
3 modules 20 min
Soft Skills & Leadership
Speaking Confidently
Manage nerves and speak up clearly and with confidence at work.
3 modules 20 min
Soft Skills & Leadership
Teamwork Skills
Build the everyday skills that help teams work well together, from shared goals and trust to handling disagreement and working in hybrid teams.
3 modules 20 min
Soft Skills & Leadership
Time Management
Practical ways to understand where your time goes, prioritise well, plan and focus, handle interruptions and avoid overwork.
4 modules 40 min
Soft Skills & Leadership
Understanding Personality Types
Explore how personality differences shape the way people work, and learn to use personality insights respectfully without stereotyping.
4 modules 40 min
Soft Skills & Leadership
Women in Leadership
Understand the barriers women can face in reaching leadership, the law that protects fairness at work, and practical steps everyone can take to make leadership more inclusive.
4 modules 45 min
Soft Skills & Leadership
Writing Effective Emails
Write clear, courteous and secure work emails that get read and acted on.
3 modules 20 min