Coaching & Mentoring
Coaching and mentoring are powerful ways to help people develop, but they are often confused with managing or counselling. This short course explains the differences, introduces the GROW model for structuring coaching conversations and builds your skills in asking powerful questions and listening well. You will also learn how to set up a mentoring relationship, how reverse mentoring works and when to refer someone elsewhere.
- Modules
- 3
- Duration
- About 20 minutes
- Pass mark
- 80%
- Assessment
- 8 questions from a bank of 12
Learning outcomes
- ✓Distinguish between coaching, mentoring, managing and counselling.
- ✓Structure a coaching conversation using the GROW model.
- ✓Use open questions and active listening to help others think.
- ✓Set up a mentoring relationship with clear agreements, boundaries and confidentiality.
- ✓Explain how reverse mentoring can benefit people and organisations.
- ✓Recognise when to refer someone to other sources of support.
Course contents
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Module 1: Coaching, mentoring and the GROW model
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 2: Powerful questions and listening
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 3: Mentoring relationships and boundaries
Video (4 scenes) · 2 lessons · 2 practice questions
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Final assessment & certificate