Communication Skills
Learn how communication works, what gets in the way and how to adapt your message for different people and situations. Practise plain English, checking understanding, communicating across cultures and needs, and handling difficult conversations with care.
- Modules
- 3
- Duration
- About 20 minutes
- Pass mark
- 80%
- Assessment
- 8 questions from a bank of 12
Learning outcomes
- ✓Describe the communication process and common barriers to understanding
- ✓Use verbal, non-verbal and written communication effectively
- ✓Adapt your message to your audience using clear, plain English
- ✓Check understanding rather than assuming it
- ✓Communicate inclusively across cultures and with people who have different needs
- ✓Prepare for and handle a difficult conversation calmly
Course contents
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Module 1: How communication works
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 2: Clear messages and checking understanding
Video (3 scenes) · 1 lessons · 2 practice questions
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Module 3: Inclusive and difficult communication
Video (3 scenes) · 2 lessons · 2 practice questions
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Final assessment & certificate