Conflict Resolution

Disagreements are a normal part of working life, but unresolved conflict can damage relationships, wellbeing and performance. This course explains the causes and stages of workplace conflict, different conflict styles and how to hold a resolution conversation. It also covers mediation, when conflict may become bullying or harassment, and how to stay safe if things escalate.
Modules
5
Duration
About 40 minutes
Pass mark
80%
Assessment
10 questions from a bank of 17

Learning outcomes

  • ✓Identify common causes of workplace conflict and how it typically escalates.
  • ✓Recognise early warning signs of conflict in yourself and others.
  • ✓Describe the five conflict styles in the Thomas-Kilmann model and when each may be useful.
  • ✓Plan and hold a constructive conversation that focuses on interests rather than positions.
  • ✓Explain how informal and formal mediation work and when they may help.
  • ✓Recognise when conflict may amount to bullying or harassment and act safely if it escalates.

Course contents

  1. Module 1: Understanding workplace conflict

    Video (5 scenes) · 2 lessons · 2 practice questions

  2. Module 2: Conflict styles

    Video (5 scenes) · 2 lessons · 3 practice questions

  3. Module 3: Having a resolution conversation

    Video (5 scenes) · 2 lessons · 2 practice questions

  4. Module 4: Mediation

    Video (4 scenes) · 2 lessons · 2 practice questions

  5. Module 5: Bullying, harassment and staying safe

    Video (4 scenes) · 2 lessons · 2 practice questions

  6. Final assessment & certificate