Emotional Intelligence
This short course explains what emotional intelligence means and the areas commonly described in Daniel Goleman's popular model. You will practise simple techniques such as naming emotions, pausing before you respond and taking another person's perspective, and look at how these skills support teamwork and leadership. We also look honestly at the limits of the concept and where the evidence is debated.
- Modules
- 3
- Duration
- About 20 minutes
- Pass mark
- 80%
- Assessment
- 8 questions from a bank of 12
Learning outcomes
- ✓Explain what emotional intelligence means in everyday working life
- ✓Describe the five areas in Daniel Goleman's popular model
- ✓Use simple techniques to name, pause on and manage your own emotions
- ✓Apply perspective-taking to understand colleagues and respond with empathy
- ✓Recognise the limits of emotional intelligence as a concept
Course contents
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Module 1: What emotional intelligence means
Video (4 scenes) · 1 lessons · 2 practice questions
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Module 2: Practical techniques
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 3: Teams, leadership and limits
Video (4 scenes) · 2 lessons · 2 practice questions
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Final assessment & certificate