Giving & Receiving Feedback

Learn why regular, honest feedback matters and how to give it in a way that is specific, timely and fair, using the Situation, Behaviour, Impact model. The course also covers how to receive and ask for feedback, and how to adapt your approach across levels of seniority and cultures.
Modules
3
Duration
About 20 minutes
Pass mark
80%
Assessment
8 questions from a bank of 12

Learning outcomes

  • ✓Explain why regular feedback supports performance, development and trust
  • ✓Give feedback that is specific, timely and balanced
  • ✓Use the Situation, Behaviour, Impact model to structure feedback
  • ✓Focus feedback on behaviour rather than personality and make it a two-way conversation
  • ✓Receive and ask for feedback openly, without becoming defensive
  • ✓Adapt how you give feedback across levels of seniority and cultures

Course contents

  1. Module 1: Why feedback matters

    Video (3 scenes) · 1 lessons · 2 practice questions

  2. Module 2: Giving feedback well

    Video (4 scenes) · 2 lessons · 2 practice questions

  3. Module 3: Receiving and asking for feedback

    Video (4 scenes) · 2 lessons · 2 practice questions

  4. Final assessment & certificate