Problem Solving
Many problems keep coming back because we treat the symptoms or jump to a solution too quickly. This course gives you a simple, structured approach: define the problem clearly, find the root cause using tools such as the 5 Whys and the fishbone diagram, generate and evaluate options against clear criteria, then implement and review. You will also learn when and how to involve the right people.
- Modules
- 3
- Duration
- About 20 minutes
- Pass mark
- 80%
- Assessment
- 8 questions from a bank of 12
Learning outcomes
- ✓Define a problem clearly and specifically before trying to solve it.
- ✓Use the 5 Whys and the fishbone diagram to identify likely root causes.
- ✓Generate a range of options and evaluate them against agreed criteria.
- ✓Plan, implement and review a solution to check it has worked.
- ✓Involve the right people at each stage and avoid jumping to solutions.
Course contents
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Module 1: Defining the problem
Video (3 scenes) · 1 lessons · 2 practice questions
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Module 2: Finding root causes
Video (4 scenes) · 1 lessons · 2 practice questions
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Module 3: Options, implementation and review
Video (4 scenes) · 1 lessons · 2 practice questions
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Final assessment & certificate