Writing Effective Emails
Learn how to plan, structure and word work emails so the reader understands them first time. The course also covers reply all, CC and BCC, sending personal data safely, accessible formatting and keeping your inbox under control.
- Modules
- 3
- Duration
- About 20 minutes
- Pass mark
- 80%
- Assessment
- 8 questions from a bank of 12
Learning outcomes
- ✓Write subject lines and opening lines that make the purpose of an email clear
- ✓Structure emails with the key message and any request first
- ✓Use plain English and a tone that suits the reader and the situation
- ✓Choose correctly between reply, reply all, CC and BCC, and between attachments and links
- ✓Check recipients and content to protect personal and confidential information
- ✓Decide when email is not the right channel and manage your inbox effectively
Course contents
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Module 1: Purpose, structure and subject lines
Video (4 scenes) · 1 lessons · 2 practice questions
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Module 2: Tone, plain English and accessibility
Video (4 scenes) · 2 lessons · 2 practice questions
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Module 3: Recipients, security and managing your inbox
Video (4 scenes) · 2 lessons · 2 practice questions
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Final assessment & certificate